Privacy Policy

This Privacy Policy explains how allofair (“we”, “us”, “our”) collects and uses information when you visit our site, place an order, contact us, or subscribe to studio updates.

Information we collect

  • Orders: name, email, shipping address, phone (if provided), and order details. Payment card data is handled by our payment providers — we do not store full card numbers on our servers
  • Newsletter: email address when you subscribe
  • Account (if you create one): name and email
  • Support: messages and attachments you send us (for example damage photos)
  • Technical: IP address, browser type, device, and basic usage data needed to run and secure the storefront

How we use information

  • Fulfill and ship orders from our studio
  • Send order, shipping, and support messages
  • Process cancellations and replacements under our policies
  • Improve the site and prevent fraud or abuse
  • Send studio notes or offers only if you opted in (you can unsubscribe anytime)

We do not sell your personal information.

Sharing

We share information only as needed with service providers who help us operate the shop — for example payment processors, email delivery, hosting, and shipping / logistics partners. They may process data in the United States, China, or other countries where those services run.

Cookies

We use essential cookies for cart, checkout, and login. We may use analytics cookies to understand traffic. You can control cookies in your browser settings; disabling essential cookies may break checkout.

Retention

We keep order and support records as long as needed for fulfillment, legal, tax, and dispute purposes. Newsletter emails are kept until you unsubscribe.

Your choices

  • Update or correct order details by emailing us promptly (see our 3-hour cancellation window on Shipping & Returns)
  • Unsubscribe from marketing emails via the link in those emails
  • Request access or deletion of personal data we hold, subject to legal limits — contact us below

Children

Our store is not directed to children under 16. We do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. The updated version will be posted on this page.

Contact

Privacy questions: [email protected].