Shipping & Returns

We craft each framed piece to order in our studio in China, pack it carefully, and ship it to you with tracking when available.

Shipping rates

  • Free shipping on orders over $75
  • $4 flat rate on orders under $75
  • Final shipping (and any free-shipping threshold) is confirmed at checkout

Where we ship from

Orders ship from our studio in China to customers worldwide (some destinations may be unavailable). We state this clearly so you can plan for transit time and any customs steps in your country.

Processing & delivery

  • Making your piece: about 3–7 business days after your order is placed (handmade, made to order)
  • In transit: typically about 7–15 business days after handover to the carrier for the US and many destinations
  • Total: most orders arrive in roughly 2–4 weeks from purchase; customs or peak seasons can add time
  • Tracking may show limited detail until the parcel clears export and enters your local postal network

International notes

  • You are responsible for any customs duties, taxes, or import fees your country may charge
  • Customs processing is outside our control; delays of up to 30 days can happen in rare cases
  • If your local post holds a package for fees, they will contact you — please respond promptly so delivery can continue

Packaging

Framed pieces are boxed with protective padding so they travel safely. If something still arrives damaged, we replace it — see Returns below.

Changes & cancellations

You may cancel for a full refund within 3 hours of placing your order. Email [email protected] right away with your order number. After 3 hours we may already have started making your piece, so cancellations are no longer guaranteed.

Returns & exchanges

Because every piece is handmade to order for you, we do not accept returns or exchanges of correct orders. Please check size, frame, and product details carefully before checkout — ask us anything first; we are happy to help you choose.

Damage or wrong item

If your order arrives damaged or you receive the wrong item, we will send a free replacement. Within 30 days of delivery, email [email protected] with:

  • Your order number
  • A clear photo of the item
  • A photo of the packaging

We will send a replacement as soon as we can. You usually do not need to return the damaged piece unless we ask.